Privacy policy

Introduction
Real Design Club AB is committed to protecting your personal privacy. This Data Protection Policy explains how we collect and use your personal information. It also outlines your rights and how you can exercise them. You can always contact us with any questions about privacy and data protection by emailing our customer service.

By using Real Design Club AB’s services, you accept our Data Protection Policy and the processing of your personal data. You also consent to Real Design Club AB using electronic communication channels to send you information/marketing materials.

To be able to offer our services, we need to process your personal data as outlined below. We handle your data with the utmost respect for your privacy.

What Information Do We Collect?
You may provide us with information about yourself in various ways, for instance, when you make a purchase with us. This may include:

  • Personal and contact information – name, date of birth, personal ID number, billing and delivery address, email address, mobile phone number, etc.
  • Payment information – credit and debit card details (card number, expiration date, and CVV code), billing information, bank account number, etc.
  • Information about goods/services – details about the goods/services you have purchased.
  • Information about your interactions with us – how you use our services, including page response times, download errors, entry and exit pages, as well as delivery notifications when we contact you.
  • Device information – e.g., IP address, language settings, browser settings, time zone, operating system, platform, and screen resolution.
  • Geographic information – your location.

The information you provide to us, as well as information about the goods/services and your financial information, is generally required to enter into a contractual relationship with us. The other information we collect is generally necessary for other purposes, as described below.

What Do We Do with Your Information?
All data is used to provide, perform, and improve our services. Real Design Club AB processes personal data for the following purposes, based on the legal grounds below:

  • Purpose of processing: To confirm your identity and verify your personal and contact details

  • Legal basis for processing ("why processing is necessary"): To fulfill our contractual obligations to you.

  • Purpose of processing: To manage your order and customer relationship, e.g., to fulfill any obligations to you and provide you with information, products, and services you have ordered from us.

  • Legal basis for processing ("why processing is necessary"): To fulfill our contractual obligations to you.

  • Purpose of processing: For customer analysis, to manage our services, and for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes.

  • Legal basis for processing ("why processing is necessary"): To fulfill our contractual obligations to you and other legitimate interests.

  • Purpose of processing: To ensure that content is presented effectively to you and your device.

  • Legal basis for processing ("why processing is necessary"): To comply with applicable law and other legitimate interests.

  • Purpose of processing: To conduct risk analysis, prevent fraud, and manage risk.

  • Legal basis for processing ("why processing is necessary"): To comply with applicable law and other legitimate interests.

  • Purpose of processing: To improve our services and for general business development, including developing products, features, and new business opportunities.

  • Legal basis for processing ("why processing is necessary"): Other legitimate interests.

Real Design Club AB may also use your data to communicate relevant information about products and/or services and to conduct customer satisfaction surveys about our services (e.g., after you have contacted our customer service) via electronic communication channels and by phone. If you do not wish to receive such communication, please email us.

Who May We Share Your Information With?
We may share your information with necessary third parties as follows. We take all reasonable legal, technical, and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferred to or shared with such selected third parties.

  • Logistics and transportation companies. We share your personal data with logistics and transportation companies to fulfill our contractual obligations to you.
  • Suppliers and subcontractors. We may share your personal data with suppliers or subcontractors to fulfill our contractual obligations to you and for other purposes stated in this Data Protection Policy.
  • Payment partners, credit agencies, and similar providers. Your personal data may be shared with credit agencies and similar service providers to assess your creditworthiness when you apply for one of the payment methods we offer, as well as to verify your identity and address.
  • Authorities. Real Design Club AB may disclose necessary information to authorities, such as the police, tax authorities, or other authorities if we are required to do so by law or if you have approved it. An example of a legal obligation to provide information is for measures against money laundering and terrorist financing.
  • Business transfer. In the event that Real Design Club AB sells or buys a business or assets, we may disclose your personal data to a potential seller or buyer of such business or assets. If Real Design Club AB or a significant part of our assets is acquired by a third party, personal data about our customers may be shared.

Where Do We Process Your Personal Data?
We always strive to process your data within the EU/EEA. However, in some situations, the data may be transferred to and processed in a country outside the EU/EEA by another supplier or subcontractor. As Real Design Club AB is committed to always protecting your data, we will take all reasonable legal, technical, and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to the protection offered within the EU/EEA.

How Long Do We Retain Your Personal Data?
We retain your data only as long as is necessary to fulfill our contractual obligations to you and as required by legal retention periods. When we retain your data for purposes other than our contractual obligations, e.g., to meet requirements on anti-money laundering, accounting, and regulatory capital requirements, we retain the data only as long as is necessary and/or legally required for each purpose.

Your Rights to Access, Rectification, and Deletion
You may request a copy of the information you would like to know and verify the information we have about you. The copy is free to request.

  • Right to rectification. You have the right to correct inaccurate or incomplete information about yourself.
  • Right to deletion ("right to be forgotten"). You have the right to request the deletion of your personal data if the data is no longer necessary for the purpose it was collected. However, there may be legal obligations that prevent us from immediately deleting parts of your data. These obligations stem from accounting and tax legislation, banking and anti-money laundering legislation, and consumer rights legislation.

Requesting Access, Rectification, or Deletion
To request access, rectification, or deletion, send an email request to our customer service.